Thank you so much for your interest in my free printables! I’m so sorry if you’ve come to this page because you’re having technical difficulties, I know how frustrating that can be. Unfortunately, although I want to make sure you are fully enjoying my free printables, due to a high volume of requests, I can’t provide individual support for each and every technical issue that comes up. However, I did want to do my best to create a resource page that may successfully help you troubleshoot the issue on your own. Listed below are some of the common questions, issues, and inquiries we receive. I hope it helps!
I can’t find the download.
If you’ve entered your email address to receive a particular printable, please make sure to check your inbox. Also make sure to check your spam folder, in case the email had a misadventure. If you do find the email in your spam folder, you will want to make sure you mark it “NOT spam” and add us to your contacts. That way you will definitely get all of the future freebies we regularly send out!
If you are attempting to download from the File Gallery and you can’t find your printable, please check your downloads folder.
I’m seeing an Error Code on the pop up where I entered my email address to have the printable sent to me.
I apologize, this is a glitch in the delivery system we use, and they tell us they are working on it. Although you are seeing this error, the email containing the printable should still arrive in your inbox. Make sure to check your spam folder, in case the email had a misadventure. If you do find the email in your spam folder, you will want to make sure you mark it “NOT spam” and add us to your contacts. That way you will definitely get all of the future freebies we regularly send out!
The file is saying it was corrupt and won’t open.
This can happen when the internet connection was interrupted in the download process, even for a fraction of a second. Try clearing the cookies in your browser, and clicking to download again. It should work smoothly the second time!
I downloaded and opened the printable, but it doesn’t look the same as your example.
I recommend that all of my files are opened in Adobe Reader, which is a free program available for download here. If the file has custom text fields, it will not be formatted correctly in Apple Preview or any other PDF viewer, so you always want to make sure you are opening the files in Adobe Reader.
I can’t get this to print correctly, can you show me how?
Unfortunately, we can’t provide printing support because of the vast numbers of different printers (and their own individual little quirks) in existence. We strongly recommend contacting your printer’s support service or searching the internet for your printer’s model number and the issue you are facing. Here’s a couple of quick fixes that may help you solve your issue quickly:
- Are you out of paper?
- Are you out of ink?
- Are you choosing the “Print Actual Size” option in Adobe Reader? (shown below)
- Is your paper the correct size for what you are trying to print? (Check the dimensions within the corresponding post.)
I don’t have a printer at home, can you print this and mail it?
I apologize, but that isn’t a service we offer. Our printables are for digital download only.
I think I missed a printable, can you email it to me?
We’ve compiled all of our free printables into one File Gallery for easy downloads, which you automatically receive access to as a subscriber. If you already subscribe, search your inbox for “Nina Hendrick Design Co.” and we provide the link to the gallery and the password in each email. If you are not yet a subscriber, you can visit this page to sign up, any you will receive an email that explains how to access the File Gallery!
Can you make free changes to this printable / can I hire you for custom changes / can you create a specific printable?
Thank you so much for your interest, but right now I do not make custom changes for free or for hire. While I do keep track of new printable requests, I can’t guarantee that I will ever create the printable you are requesting. However, if a lot of people are looking for the same thing, you may just see it in the future!
Can I upload your printable directly to my blog to share with my readers?
No, please do not, as it is a violation of my copyright policy. However, if you loved the printable enough to share, I would be so appreciative if you linked back to my blog so that others can find my work!
Can I use the artwork on your free printable for a product I’m selling?
No, please do not, as it is a violation of my copyright policy. My free printables are for personal use only, meaning for a reader to print out and enjoy at home, and are not licensed for commercial use. I reserve all rights to my artwork, as stated directly on the printable, and product creation using my artwork without my permission is against the law. If you would like to discuss purchasing a commercial license to use my artwork, please email me!
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